Privacy Policy for mooresecurelocks.com
Last updated: May 2026
1. Who We Are
Moore Secure Locksmiths is a sole trader business operated by Chris Moore, providing locksmith and security services across Hertfordshire and Greater London.
**Contact details:**
📞 07939 022528
📧 chris@mooresecurelocks.com
🌐 www.mooresecurelocks.com
Chris Moore is the data controller for any personal data collected through this website.
2. What Data We Collect
When you use this website or get in touch with us, we may collect the following personal information:
- **Name** — so we know who we're dealing with
- **Phone number** — to respond to enquiries and arrange appointments
- **Email address** — to respond to contact form submissions and quote requests
- **Address or location** — to provide our services at your property
- **Message content** — details you provide in contact forms, WhatsApp messages, or emails
- **Technical data** — such as your browser type, device, and IP address, collected automatically via Wix (our website platform)
We do **not** collect payment card details directly — any payments are handled securely and separately.
3. How We Use Your Data
We use your personal data to:
- Respond to enquiries and provide quotes
- Arrange and carry out locksmith appointments
- Contact you about your booking or job
- Improve our website and services
- Comply with any legal obligations
We will **never** sell your data to third parties or use it for unsolicited marketing without your consent.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- **Contract** — processing is necessary to fulfil a service you've requested
- **Legitimate interests** — to respond to enquiries and manage our business effectively
- **Legal obligation** — where required by law
5. How We Share Your Data
We do not sell or rent your data. We may share it with:
- **Wix.com** — our website hosting and form provider, who process data on our behalf
- **WhatsApp (Meta)** — if you contact us via WhatsApp
- **Legal or regulatory authorities** — if we are required to do so by law
All third-party providers are expected to handle your data securely and in accordance with applicable data protection law.
6. How Long We Keep Your Data
We keep your personal data only for as long as necessary:
- Enquiry and contact data: up to **12 months** after last contact
- Job records (for warranty or dispute purposes): up to **6 years**
After these periods, your data is securely deleted.
7. Your Rights
Under UK GDPR, you have the right to:
- **Access** the personal data we hold about you
- **Correct** inaccurate or incomplete data
- **Erase** your data (the "right to be forgotten")
- **Restrict** how we process your data
- **Object** to processing based on legitimate interests
- **Withdraw consent** at any time, where consent is the basis for processing
To exercise any of these rights, please contact us at **chris@mooresecurelocks.com**. We will respond within **30 days**.
8. Cookies
Our website is built on Wix, which uses cookies to operate the site and analyse visitor behaviour. When you first visit the site, you will be asked to consent to non-essential cookies.
For full details of the cookies Wix uses, please refer to [Wix's Privacy Policy](https://www.wix.com/about/privacy).
9. Security
We take reasonable steps to keep your data secure. Our website uses HTTPS encryption, and we limit who has access to any personal information you share with us.
10. Complaints
If you have concerns about how we handle your data, please contact us in the first instance at **chris@mooresecurelocks.com**.
You also have the right to lodge a complaint with the **Information Commissioner's Office (ICO)**:
🌐 www.ico.org.uk
📞 0303 123 1113
This privacy policy was last reviewed on 13 May 2026 and applies to all data collected via mooresecurelocks.com and associated contact channels.